Search found 1899 matches

by Support
Mon Sep 14, 2020 1:44 pm
Forum: Raylectron
Topic: Acess violation error...
Replies: 12
Views: 1981

Re: Acess violation error...

It was bothering us for a long time as well. It turned out to be a typo in the Sketchup API documentation! the update (build 13) should work fine now.
by Support
Thu Sep 03, 2020 8:18 pm
Forum: What's new in v4
Topic: v4.99 build 13
Replies: 0
Views: 148

v4.99 build 13

1. Fix the access violation error.

2. GPU version fix the "getting too bright" when increasing the rendering path depth.

3. Other tweaks.
by Support
Thu Sep 03, 2020 11:33 am
Forum: Raylectron
Topic: Acess violation error...
Replies: 12
Views: 1981

Re: Acess violation error...

We have fixed the problem. Can you please download the update...

https://raylectron.com/Raylectron_Setup ... 64_CPU.exe
by Support
Sat Aug 01, 2020 11:14 am
Forum: Raylectron
Topic: Acess violation error...
Replies: 12
Views: 1981

Re: Acess violation error...

ok, can you PM me one of your model so i can try it?
by Support
Fri Jul 31, 2020 1:56 pm
Forum: Raylectron
Topic: Acess violation error...
Replies: 12
Views: 1981

Re: Acess violation error...

ok so sometimes it does and sometimes it doesn't. All on the same model?
by Support
Wed Jul 29, 2020 9:27 pm
Forum: Raylectron
Topic: Acess violation error...
Replies: 12
Views: 1981

Re: Acess violation error...

Which version of Sketchup? Does it do it on all models or when did it start happening?
by Support
Wed Jul 29, 2020 8:40 pm
Forum: Raylectron
Topic: Acess violation error...
Replies: 12
Views: 1981

Re: Acess violation error...

Are you using the latest version of Raylectron (v4.99 build 12)?
by Support
Fri Jul 03, 2020 5:56 pm
Forum: Raylectron
Topic: Round edges
Replies: 5
Views: 1518

Re: Round edges

I get what you are saying and that's why there are software like Lumion and Twinmotion which will give nice results and fast. Raylectron wasn't designed for this, it was designed for another reason, otherwise, we would have use The Unreal engine and do like everyone else. The grass in Raylectron was...
by Support
Fri Jul 03, 2020 11:19 am
Forum: Raylectron
Topic: Round edges
Replies: 5
Views: 1518

Re: Round edges

With the model being triangulated to begin with, it will never look 100% like real life because no matter the render engine you use, triangles are flat and it's surface shape is approximated. Now, there is nothing perfectly sharp, not even a razor blade, you look at one under a microscope and it is ...
by Support
Thu Jul 02, 2020 8:45 pm
Forum: Raylectron
Topic: Round edges
Replies: 5
Views: 1518

Re: Round edges

No there isn't as it doesn't change the geometry. Do you have a screen shot of how fake it looks? Perhaps round the edges in Sketchup first. I always tell the designers to model as it would be in real life and the render will reflect this work.
by Support
Mon Jun 29, 2020 10:20 am
Forum: Raylectron
Topic: Materials has dissapeared fro raylectron
Replies: 8
Views: 2192

Re: Materials has dissapeared fro raylectron

That's just it, the materials listed in the drop down comes from the default materials upon installing Raylectron, in the folder of the icon next to the drop down.
by Support
Fri Jun 26, 2020 10:03 am
Forum: Raylectron
Topic: Materials has dissapeared fro raylectron
Replies: 8
Views: 2192

Re: Materials has dissapeared fro raylectron

If you just download the full installation EXE, not the RBZ, it will reinstall the material folder. Uninstall the one you already have first so there isn't 2 copied in 2 different place. Have you done a search on your C: to find that folder so that you don't lose the materials you created?
by Support
Thu Jun 25, 2020 5:10 pm
Forum: Raylectron
Topic: Materials has dissapeared fro raylectron
Replies: 8
Views: 2192

Re: Materials has dissapeared fro raylectron

Have you installed it using the EXE once before when you had all the materials and then installed the update using the RBZ from within Sketchup instead?
by Support
Thu Jun 25, 2020 5:09 pm
Forum: Raylectron
Topic: Materials has dissapeared fro raylectron
Replies: 8
Views: 2192

Re: Materials has dissapeared fro raylectron

It doesn't really matter where as long as all the file are in it. Is it empty?
by Support
Sun Jun 21, 2020 2:23 pm
Forum: Raylectron
Topic: Materials has dissapeared fro raylectron
Replies: 8
Views: 2192

Re: Materials has dissapeared fro raylectron

It looks like it's not looking in the proper folder or that it has moved. When you click on the yellow folder icon next to "Convert this material", does it open the right one? It should be in your "Documents\Raylectron\Favorite Materials".
by Support
Thu May 28, 2020 10:47 am
Forum: Raylectron
Topic: Parallel Projection Render Issues
Replies: 3
Views: 1447

Re: Parallel Projection Render Issues

I've never experience this before. Can you orbit etc and still all black?. Is it an outdoor scene? Can you PM me some screen shots or even PM me the SKP model? It's very hard to find the problem without visualizing it.
by Support
Wed May 06, 2020 4:37 pm
Forum: Raylectron
Topic: Bug in the GPU render's Poup-ups
Replies: 1
Views: 926

Re: Bug in the GPU render's Poup-ups

You do not need to de-activate the CPU to install the GPU, the activation is good for both and you can install both (in 2 different folder) and create shortcuts to use either. As for the resolution, must be a bug and we will address this. But, did you first stop the render and place it in performanc...
by Support
Mon Apr 27, 2020 5:44 pm
Forum: Comparator
Topic: Difficulties with registration
Replies: 2
Views: 1357

Re: Difficulties with registration

Hello Rick,

I have reset your activation code so you should not have any problems to activate now.
by Support
Wed Apr 22, 2020 11:16 am
Forum: Raylectron
Topic: Parallel Projection Render Issues
Replies: 3
Views: 1447

Re: Parallel Projection Render Issues

Can you please give me more details and screen shots? What do you mean render a flat image? This is suppose to be for 3D objects not 2D.
by Support
Mon Mar 09, 2020 6:24 pm
Forum: Comparator
Topic: registration not working
Replies: 3
Views: 6017

Re: registration not working

I have replied.
by Support
Thu Feb 27, 2020 10:05 pm
Forum: BlackWidow
Topic: Unable to Register / Reach Support
Replies: 2
Views: 1460

Re: Unable to Register / Reach Support

Let me reply to you via email again, make sure yo check your spam/junk box...
by Support
Tue Feb 25, 2020 8:25 pm
Forum: Raylectron
Topic: rendering is messed up
Replies: 3
Views: 2109

Re: rendering is messed up

You are welcome.
by Support
Mon Feb 24, 2020 6:23 pm
Forum: Raylectron
Topic: rendering is messed up
Replies: 3
Views: 2109

Re: rendering is messed up

I just opened the model and from the Sketchup "VIew" menu, I selected "Section Planes" and there they are, a bunch of them, like more than a dozen...
by Support
Fri Feb 14, 2020 4:47 pm
Forum: BlackWidow
Topic: Date of saved file is today rather than date of file on server
Replies: 2
Views: 1694

Re: Date of saved file is today rather than date of file on server

BW does save the date returned by the server. However, if the file is auto-generated via a script like PHP then the date will be the time of the download.
by Support
Mon Jan 20, 2020 12:28 pm
Forum: v4 Render Gallery
Topic: Night moves x: UPDATED
Replies: 6
Views: 7247

Re: Night moves x: UPDATED

I totally understand and I'm glad you're back into modeling, hope this year is better than the last!