Comparator Problem / program Not respond

This file synchronizer will generate a report of all differences between two drives/folders. This includes any missing files, modified files, duplicate files and duplicate files with date conflicts. it is ideal when comparing for example, your work files against a backup to make sure the backup is up to date.
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fedej
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Joined: Tue Oct 06, 2015 4:13 am

Comparator Problem / program Not respond

Post by fedej » Tue Oct 06, 2015 4:46 am

Good Morning I have a pc with win 7 pro 64 bit and 8 GB Ram
and the version of the program is 5.12 64bit
when i compare 2 folder/2 drive the program not respond and when it finish the comparation when i select a line it turns grey

and gives me this error

Descrizione:
Si è verificato un problema che impedisce al programma di interagire con Windows.

Firma problema:
Nome evento problema: AppHangB1
Nome applicazione: Comparator.exe
Versione applicazione: 5.1.2.0
Timestamp applicazione: 51531575
Firma di blocco: c58d
Tipo interruzione: 0
Versione SO: 6.1.7601.2.1.0.256.48
ID impostazioni locali: 1040
Firma blocco aggiuntiva 1: c58d85739228407f26f6303bd6218d80
Firma blocco aggiuntiva 2: 388c
Firma blocco aggiuntiva 3: 388cec2a5ce87133186ee5d8030cd6ad
Firma blocco aggiuntiva 4: c58d
Firma blocco aggiuntiva 5: c58d85739228407f26f6303bd6218d80
Firma blocco aggiuntiva 6: 388c
Firma blocco aggiuntiva 7: 388cec2a5ce87133186ee5d8030cd6ad

i'm waiting for your answer asap
Best regards
federico

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Re: Comparator Problem / program Not respond

Post by Support » Tue Oct 06, 2015 9:53 am

I've never seen this error before. Maybe your anti-virus? is it running in your anti-virus sandbox? do you run Comparator in Administrator mode (right click run as admin)?
Your support team.
http://SoftByteLabs.com

fedej
Posts: 6
Joined: Tue Oct 06, 2015 4:13 am

Re: Comparator Problem / program Not respond

Post by fedej » Wed Oct 07, 2015 2:04 pm

I make some test and I know that if the is few difference from the 2 folder the program works properly but if the difference are many the program (not repond) and if i click on a file or on the scroll bar the program start with the same problem ... Nome evento problema: AppHangB1

i show in the task manager the app not respond
in process the %cpu is maximum 20% the physics 130.000 memory (working set private)

all program occupy 25% of physics memory

i launch the program with amministrative privilege but the problem remains !!! :-(

i'm waiting for your answer asap
Best regards
federico

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Re: Comparator Problem / program Not respond

Post by Support » Wed Oct 07, 2015 2:26 pm

How many files total are listed? if it doesn't show, how many files are in the folder you compare?
Your support team.
http://SoftByteLabs.com

fedej
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Joined: Tue Oct 06, 2015 4:13 am

Re: Comparator Problem / program Not respond

Post by fedej » Wed Oct 07, 2015 3:27 pm

the file missing in a part are about 10000 in 1 side and 1000 on the other!

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Re: Comparator Problem / program Not respond

Post by Support » Wed Oct 07, 2015 6:38 pm

this should not be a problem, we have tested it with well over 100,000 files. Do you let it finish comparing first before you do anything?
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http://SoftByteLabs.com

fedej
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Joined: Tue Oct 06, 2015 4:13 am

Re: Comparator Problem / program Not respond

Post by fedej » Thu Oct 08, 2015 11:40 am

Yes I wait the finish comparing!

there is something that can i send you (screenshot) for help you in the resolution of my problem with yours software???

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Re: Comparator Problem / program Not respond

Post by Support » Thu Oct 08, 2015 4:02 pm

a video would be much more helpful than a picture, if you can. How much memory left do you have after it is done scanning?
Your support team.
http://SoftByteLabs.com

fedej
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Joined: Tue Oct 06, 2015 4:13 am

Re: Comparator Problem / program Not respond

Post by fedej » Thu Oct 08, 2015 4:38 pm

ok! as soon as I can I send you a video

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Re: Comparator Problem / program Not respond

Post by Support » Thu Oct 08, 2015 5:06 pm

ok thanks
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http://SoftByteLabs.com

fedej
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Joined: Tue Oct 06, 2015 4:13 am

Re: Comparator Problem / program Not respond

Post by fedej » Mon Nov 09, 2015 8:01 pm

Good Morning
I create a Video But it is very Large 157 MB
if you give me an e-mail i upload this video on https://www.wetransfer.com/ or a similar service !

Bye

PS is there a method for scanning only all file with extension ?
in file filter i put *.* but the program find also file without extension !!! :-(

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Re: Comparator Problem / program Not respond

Post by Support » Thu Nov 12, 2015 12:16 am

Hi,

You can upload it to me by sending me a PM

* means zero or more charaters, use a ? instead like *.?*
Your support team.
http://SoftByteLabs.com

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