Comparator 5.12 Error Message & Crash

This file synchronizer will generate a report of all differences between two drives/folders. This includes any missing files, modified files, duplicate files and duplicate files with date conflicts. it is ideal when comparing for example, your work files against a backup to make sure the backup is up to date.
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LesIn29
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Comparator 5.12 Error Message & Crash

Post by LesIn29 » Thu Oct 15, 2015 6:24 pm

Recently upgraded from Windows 8.1 to 10. Now when I start Comparator and try to go to one of my presets I get this error "Access violation at address 00007FFB19DFD20F in module 'shell32.dll'. Read of address 0000000005710070." Then after a minute or so Comparator stops working.

Would appreciate any help figuring out and solving this problem.

Thanks!

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Re: Comparator 5.12 Error Message & Crash

Post by Support » Thu Oct 15, 2015 10:34 pm

Until a fix is found, can you set the properties for Win8 compatibility and even run as admin.
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Re: Comparator 5.12 Error Message & Crash

Post by LesIn29 » Fri Oct 16, 2015 8:27 am

I am running the program as administrator. Also have tried XP, Vista, Win 7, & Win 8 compatibility modes. Same result with all.

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Re: Comparator 5.12 Error Message & Crash

Post by Support » Fri Oct 16, 2015 9:53 am

Can you try this one...
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Comparator_Setup_Win64.exe
(1.67 MiB) Downloaded 449 times
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Re: Comparator 5.12 Error Message & Crash

Post by LesIn29 » Fri Oct 16, 2015 4:25 pm

That one seems to work fine but does need to be run as administrator. THANKS!

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Re: Comparator 5.12 Error Message & Crash

Post by Support » Fri Oct 16, 2015 4:35 pm

ok thanks for the info. We will check this out for Win10 and we will release a new version.
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Re: Comparator 5.12 Error Message & Crash

Post by Support » Fri Oct 16, 2015 8:21 pm

Can you install and try this one and remove the compatibility you have set and not to run it as admin see if the problem is now solve for Win10/64? thanks.
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Comparator_Setup_Win64.exe
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Re: Comparator 5.12 Error Message & Crash

Post by LesIn29 » Sun Oct 18, 2015 8:57 am

This one crashes when I try to open a drive or directory. Also had the program open and inserted a flash drive and it crashed.

When I choose the run Compapator option at the end of installation I get the attached error message.
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error-msg.jpg
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Re: Comparator 5.12 Error Message & Crash

Post by Support » Sun Oct 18, 2015 9:55 am

Did you try running it as admim?
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Re: Comparator 5.12 Error Message & Crash

Post by LesIn29 » Sun Oct 18, 2015 1:09 pm

Yes, I did. Same result.

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Re: Comparator 5.12 Error Message & Crash

Post by Support » Sun Oct 18, 2015 4:53 pm

ok here is another one can you please try it?
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Comparator_Setup_Win64.exe
(1.67 MiB) Downloaded 394 times
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Re: Comparator 5.12 Error Message & Crash

Post by LesIn29 » Fri Oct 23, 2015 9:10 am

As before when I choose the run Compapator option at the end of installation I get the unable to execute file... error message. If I run the installer as an administrator that doesn't happen.

This version starts up okay after I give UAC the okay to run it (unknown publisher). However, the presets do not work. Also, if I use the file trees to select the directories It will scan them okay but the copy and detete boxes are greyed out.

Sorry for the delay.

Thank you for your support.

Les

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Re: Comparator 5.12 Error Message & Crash

Post by Support » Sat Oct 24, 2015 6:58 pm

We'll check the installer and fix it and so the presets. As for the grayed out buttons, did you first select something? because if you do not, it would assume all of the files and that is dangerous!
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Re: Comparator 5.12 Error Message & Crash

Post by LesIn29 » Sun Oct 25, 2015 9:57 am

Yes, I selected files to copy/delete but that had no effect on the greyed out buttons.

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Re: Comparator 5.12 Error Message & Crash

Post by Support » Sun Oct 25, 2015 3:53 pm

you are correct, we fixed all this. Can you try it again please?
Attachments
Comparator_Setup_Win64.exe
(1.67 MiB) Downloaded 409 times
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LesIn29
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Re: Comparator 5.12 Error Message & Crash

Post by LesIn29 » Tue Oct 27, 2015 8:45 am

This one seems to work okay.

There is one small oddity. The first preset I choose after I start the program doesn't work. Instead of going to the preset directory it goes to the top of the list (image-1). After that the presets work correctly (image-2) but for some reason shows my USB drive (F:) twice on the right side.

In the end it does the comparison correctly and I can copy and delete as needed.
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image-2.jpg
image-2
image-2.jpg (138.11 KiB) Viewed 10412 times
image-1.jpg
image-1
image-1.jpg (99.05 KiB) Viewed 10412 times

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