Raylectron (http://Raylectron.com) is a 3D rendering engine for Trimble Sketchup (http://sketchup.com)
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After your model loads, got to the Material editor and right click on the model viewer to select the material to edit (or chose it from the list) then click on the third icon at the bottom (Color, Texture, Nrml Map), that is, click on the Nrml Map icon. You fist must have a texture loaded as a normal map doesn't work without the corresponding texture.
Your support team.