issue with trying to install the downloaded free version
issue with trying to install the downloaded free version
Having issues trying to download the free version so I can get the version I paid for. I keep getting this screen. What should I do?
Thanks
Melissa
Thanks
Melissa
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Re: issue with trying to install the downloaded free version
Just click OK and keep installing. This info is only to let you know that you should install the latest video driver for your machine. The reason is, Raylectron uses the OpenGL driver, and we want to make sure you have the lestest version so it can display your model properly. You can try it as-is, and if your model is displayed properly, no worry, or else, just update your video driver.
Your support team.
https://SoftByteLabs.com
https://SoftByteLabs.com
Re: issue with trying to install the downloaded free version
ok then I have a new question I clicked ok but came up with this error message. I then tried to reload and it just does the same thing. Is there a certain type of driver that I need for this program?
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Re: issue with trying to install the downloaded free version
What kind of video card do you have?
Your support team.
https://SoftByteLabs.com
https://SoftByteLabs.com
Re: issue with trying to install the downloaded free version
Intel(R) HD Graphics
Re: issue with trying to install the downloaded free version
ok, click HERE and it will take you to the Intel wen site to download the latest driver for yours. Make sure you select the right one. Please let me know how it works?
Your support team.
https://SoftByteLabs.com
https://SoftByteLabs.com
Re: issue with trying to install the downloaded free version
I went and talked with the office IT guy and he wasn't able to get an updated driver to work so we are going to use his computer for the free version of the software. His video card is much better then mine. Thank you very much for you help!
Melissa
Melissa
Re: issue with trying to install the downloaded free version
Thank you for letting me know. We can make you a build of Raylectron which does not use OpenCL, and this should work on your machine. Would you like us to provide you this build?
You can use any computer you like for the version you have purchased.
You can use any computer you like for the version you have purchased.
Your support team.
https://SoftByteLabs.com
https://SoftByteLabs.com
Re: issue with trying to install the downloaded free version
Is it still possible to get that custom build of your software? How long would that take? Would you charge any extra? I had purchased the 32 bit version and i have windows xp.
Re: issue with trying to install the downloaded free version
It will cost you nothing, and will only take a day. Your purchase is valid for both, the 32 bit and the 64 bit version. I will post here when it is done. Should be by tonight.
Your support team.
https://SoftByteLabs.com
https://SoftByteLabs.com
Re: issue with trying to install the downloaded free version
Great!! Thank you very much!
Re: issue with trying to install the downloaded free version
We have updated our site with version 2.62 which should not require OpenCL and this should work for you now. Please let me know if it does or not? Here is the link where you can download it from... http://raylectron.com/
Your support team.
https://SoftByteLabs.com
https://SoftByteLabs.com
Re: issue with trying to install the downloaded free version
It worked thank you so much!!!!
Re: issue with trying to install the downloaded free version
You are welcome, and thank you for letting me know.
Your support team.
https://SoftByteLabs.com
https://SoftByteLabs.com