Raylectron 4 extension not starting anymore

Raylectron (http://Raylectron.com) is a 3D rendering engine for Trimble Sketchup (http://sketchup.com)
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Re: Raylectron 4 extension not starting anymore

Post by Support » Tue Sep 10, 2019 12:53 pm

can you PM a sample so I can fix it? Maybe because the texture is assigned to the group rather than the face?
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Re: Raylectron 4 extension not starting anymore

Post by Support » Tue Sep 10, 2019 1:53 pm

NVM sending me a file, we fixed it. Please re-download it again.
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michaeljensen
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Re: Raylectron 4 extension not starting anymore

Post by michaeljensen » Wed Sep 11, 2019 3:42 pm

Thank You! You're the BEST!!
Last edited by michaeljensen on Tue Sep 17, 2019 10:16 am, edited 1 time in total.

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Re: Raylectron 4 extension not starting anymore

Post by Support » Thu Sep 12, 2019 12:26 am

oh! can you please PM me a sample SKP file so i can reproduce this and fix it?
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pongo
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Re: Raylectron 4 extension not starting anymore

Post by pongo » Fri Nov 15, 2019 11:59 am

Hello again, the program is not working again.....I downloaded and reinstalled version 4.99
But getting ERROR again.....
What do you propose to do?
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error
error
raylectron error.JPG (58.74 KiB) Viewed 186 times

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Re: Raylectron 4 extension not starting anymore

Post by Support » Fri Nov 15, 2019 1:30 pm

Can you please send me that SKP file so i can try it and fix it?
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pongo
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Re: Raylectron 4 extension not starting anymore

Post by pongo » Sat Nov 16, 2019 6:54 am

It's a simple cube with texture.....
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exampel_1.skp
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exampel_1.rof
(1.37 KiB) Downloaded 12 times

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Re: Raylectron 4 extension not starting anymore

Post by Support » Sat Nov 16, 2019 1:12 pm

it's exporting without a problem for me.

Are you using the CPU version?
Is it v4.99.11 in the About box?
Which version of Sketchup were you using?
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pongo
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Re: Raylectron 4 extension not starting anymore

Post by pongo » Sat Nov 23, 2019 1:52 pm

I have removed all files of Raylectron from sketchup 2019 Plugins and install it again.
now its working fine. (-:

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Re: Raylectron 4 extension not starting anymore

Post by Support » Sat Nov 23, 2019 2:09 pm

oh ok, thanks for letting me know. Perhaps there were multiple versions conflicting.
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