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Re: Raylectron 4 extension not starting anymore

Posted: Tue Sep 10, 2019 12:53 pm
by Support
can you PM a sample so I can fix it? Maybe because the texture is assigned to the group rather than the face?

Re: Raylectron 4 extension not starting anymore

Posted: Tue Sep 10, 2019 1:53 pm
by Support
NVM sending me a file, we fixed it. Please re-download it again.

Re: Raylectron 4 extension not starting anymore

Posted: Wed Sep 11, 2019 3:42 pm
by michaeljensen
Thank You! You're the BEST!!

Re: Raylectron 4 extension not starting anymore

Posted: Thu Sep 12, 2019 12:26 am
by Support
oh! can you please PM me a sample SKP file so i can reproduce this and fix it?

Re: Raylectron 4 extension not starting anymore

Posted: Fri Nov 15, 2019 11:59 am
by pongo
Hello again, the program is not working again.....I downloaded and reinstalled version 4.99
But getting ERROR again.....
What do you propose to do?

Re: Raylectron 4 extension not starting anymore

Posted: Fri Nov 15, 2019 1:30 pm
by Support
Can you please send me that SKP file so i can try it and fix it?

Re: Raylectron 4 extension not starting anymore

Posted: Sat Nov 16, 2019 6:54 am
by pongo
It's a simple cube with texture.....

Re: Raylectron 4 extension not starting anymore

Posted: Sat Nov 16, 2019 1:12 pm
by Support
it's exporting without a problem for me.

Are you using the CPU version?
Is it v4.99.11 in the About box?
Which version of Sketchup were you using?

Re: Raylectron 4 extension not starting anymore

Posted: Sat Nov 23, 2019 1:52 pm
by pongo
I have removed all files of Raylectron from sketchup 2019 Plugins and install it again.
now its working fine. (-:

Re: Raylectron 4 extension not starting anymore

Posted: Sat Nov 23, 2019 2:09 pm
by Support
oh ok, thanks for letting me know. Perhaps there were multiple versions conflicting.