Program stalling

Raylectron (http://Raylectron.com) is a 3D rendering engine for Trimble Sketchup (http://sketchup.com)
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stevo1
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Joined: Sun May 20, 2012 4:28 am

Program stalling

Post by stevo1 » Thu Sep 26, 2019 6:41 am

Hi I have not render for a few weeks. Just tried to render a model so after loading it is ok until I turn the Sun on where it stops rendering and sticks on usually about three frames. There is nothing I can do so I try to shut it down but have to do it through task Manager. I shut my computer down and restarted , loaded the model again same behaviour?

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Support
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Re: Program stalling

Post by Support » Thu Sep 26, 2019 11:28 am

Have you downloaded and installed the latest version (v4.99 build 9)? if so, can you PM me the SKP model so i can try it and find the problem?
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stevo1
Posts: 101
Joined: Sun May 20, 2012 4:28 am

Re: Program stalling

Post by stevo1 » Fri Sep 27, 2019 3:58 am

IHi I have treid to PM you but not working can you please PM me and I will leply with the model

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stevo1
Posts: 101
Joined: Sun May 20, 2012 4:28 am

Re: Program stalling

Post by stevo1 » Fri Sep 27, 2019 4:08 am

I have attached here please delete after you download
(Edited) I cut and pasted the original model into a fresh sketchup and it works fine..........go figure?!

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Re: Program stalling

Post by Support » Fri Sep 27, 2019 12:36 pm

Sorry to be late in my reply. Glad it's working now, perhaps there was some wrong hidden geometry, but if it happens please let me know.
Your support team.
http://SoftByteLabs.com

stevo1
Posts: 101
Joined: Sun May 20, 2012 4:28 am

Re: Program stalling

Post by stevo1 » Wed Oct 09, 2019 2:07 am

Hi I am having the same issues. I have attached the model, could you please have a look at it for me please?

Thanks

Stephen

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Re: Program stalling

Post by Support » Wed Oct 09, 2019 11:12 am

ok let me check it out...
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Re: Program stalling

Post by Support » Wed Oct 09, 2019 12:09 pm

Found the problem and made some changes to prevent it. The problem was, for example, if you have a floor and place a glass cube on the floor, the bottom of the cube occupy the exact same space as the floor, so when the light enter the cube and travel to the bottom, it doesn't know which face it hit and it may put it in an endless loop. I'll PM you the update shortly for you to try it.
Your support team.
http://SoftByteLabs.com

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Re: Program stalling

Post by Support » Wed Oct 09, 2019 12:14 pm

I've sent you a PM.
Your support team.
http://SoftByteLabs.com

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