Interior Rendering

Raylectron (https://Raylectron.com) is a 3D rendering engine for Trimble Sketchup (https://sketchup.com)
Nick1
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Interior Rendering

Post by Nick1 »

Hi Michael,
Something strange has been happening for a few times already and it didn't happen before. I am trying to render a kitchen interior just as the ones I posted once (black and white) as default rendering without tweaking anything. As you are aware and might still remember, once i stop the rendering and i hit the 'Save image as" button, I get a little dialog box instructing me to click the "OK" button first in order for the rendering file not to get corrupted, or, hit cancel. Once I click the "ok' button, I have to go to the file menu again and hit "Save image as" for the second time and then it asks me where I want to save the image. This is what has been happening until today. So today I stopped the rendering after 10 or 11 minutes and selected "Save image as" from the file menu. The little box showed up with the same instructions as mentioned earlier. I pressed the ok button and when I selected the "save image as" option for the second time, the save as dialog box appears fro about one second and it disappears again and wouldn't let me save the image. I think I'll uninstall the program and reinstall it again. Maybe there is a glitch somewhere. By the way I still cannot figure out why the program doesn't save the image with the first click on my machine.
Any advice would be appreciated.
Thanks Michael,
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Re: Interior Rendering

Post by Support »

Hello Nick,

Yes I remember, and till this day, we've never figure it out as it never happened to us or anyone else!

Can you take a video of this? Showing when you click Stop, then save image as etc. as oppose to pictures?
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Nick1
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Re: Interior Rendering

Post by Nick1 »

Hi Michael,
Just did it again and the same thing happened. I always had to click the save image as twice, but it never kicked me out of the program like this time. The version is the latest 2.66 even though your website says 2.65. The video driver is up to date and still no go. Here is a little video I mad.
Thanks Michael,
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Re: Interior Rendering

Post by Support »

This is really weird Nick, there is not such "ctrl+C" anywhere in Raylectron!!! I really wonder where it comes from! ok, lets see, when you load a model, I didn't see how you did it in the video. Do you double click on a .rof file? Do you have a .bat file that runs Raylectron.exe?
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Nick1
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Re: Interior Rendering

Post by Nick1 »

I double click an rof file which has the Raylectron icon on my desktop. I believe the icon was at the bottom of my screen and that was why you couldn't see my double clicking it. The strange thing is that I was doing fine with the previous version which was 2.645 up to about a month ago. Then I tried rendering the kitchen interior yesterday and that was when the weird thing happened. I thought maybe if I upgrade to a newer version, it might solve the problem, but it was still the same. Then i though I should update my video driver and that also didn't help. I deleted the 2.645 version and don't have it anymore. I do need to get the app going and have no idea what to do. Please advise.
Thanks Michael.
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Re: Interior Rendering

Post by Support »

Would you allow me to login into your PC remotely using UltraVNCm it's free from http://www.uvnc.com/ and the download link is http://www.uvnc.com/downloads/ultravnc.html

That would allow me to login and see your desktop on my PC, and I can use my mouse to move your mouse, so I can check and try a few things to fix the problem. You can see absolutely everything I do, there is no hidden anything. I can only use the mouse and keyboard as if I was sitting next to you and you're watching me.

If you agree, you can download and install it as a server, not a slave, then assign a password so that no one can login, then PM me the password so I can login. Just let me know the exact time you will turn on UVNC and I'll login then.
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Nick1
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Re: Interior Rendering

Post by Nick1 »

Hi Michael,
My IT man installed UVNC while back so I already have it and I don't mind that at all. As a matter of fact I wanted to ask you to do the same thing. However when I go to my UVNC I see a lot of icons and have no idea which one would connect me to yours. It would be nice if you could call me and let me know what which icon needs to be clicked. My number is 310-837-1502 and I'll be here after 2 PM Los Angeles time. If you call me and there is no answer, please call again. I would really appreciate that.
Thanks Michael,
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Re: Interior Rendering

Post by Support »

ok I just left home and gave you a call, no answer, I'll wait a bit and try again.
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Re: Interior Rendering

Post by Support »

oh, you're 2 hours behind me, so I'll call you at 4pm my time (2pm your time).
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Re: Interior Rendering

Post by Nick1 »

Alright then. I'll be waiting for you call at 2 pm.
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Re: Interior Rendering

Post by Support »

or if you want me to call now, it's up to you, I'm home already and available!
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Nick1
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Re: Interior Rendering

Post by Nick1 »

Alright. I uninstalled all the other apps and installed Comodo Internet security Premium as you suggested. Got bunch of icons on my desktop like Comodo Dragon, GeekBuddy, AntiError, Shared Space, Virtual Comodo, and Comodo Internet Security along with a little comodo screen on the top right corner of my screen.
So Please call me back Michael. I am waiting.
Thanks,
Nick
Nick1
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Re: Interior Rendering

Post by Nick1 »

Michael,
I just found out where the sandbox icon was within the dialog. Very confusing. It was under advanced settings. Now what should i do? Here is an image.
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Re: Interior Rendering

Post by Support »

I see, it's different than mine. Juts uncheck the two checkboxes and click OK, that will disable the Sand Box.
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Re: Interior Rendering

Post by Support »

Maybe I'm wrong here. What does it show when you click on "the speficied files/folder" ?
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Re: Interior Rendering

Post by Nick1 »

Hi Michael,

My nephew was here tonight and sat down to help troubleshoot this with me. We ran across a number of cases as follows:

1. Recent attempts to render from Sketchup result in a dialogue box stating that the last saved settings predate the model file. See image one. I had not seen this until tonight. As far as we could tell, there was no appreciable difference between Yes and No.

2. One attempt involved giving a new file name when prompted upon exporting from Sketchup to Raylectron, and then closing Sketchup once a Raylectron window had opened but prior to actually rendering. The first attempt to save the image returned the Control-C hit error, as usual. The second attempt to save the image brought up the Save As window for a change but then Raylectron immediately proceeded to crash. See image two.

3. Opening Raylectron directly, rather than through Sketchup, and trying to open a ROF file returned a small dialog box with nothing but "Control-C hit" written in it. Attempting to open a ROF file a second time resulted in a crash. Repeated this process, on the second go-around the program did not immediately crash but first spat out unhandled exception errors. See image three. Further attempts to reproduce said errors only resulted in crashes and no errors.


One more thing my nephew pointed out: I had not used Raylectron between the latest Windows update last week and yesterday when I started using Raylectron again only to find that I could no longer save images of my renders. Could rolling back the Windows update (via System Restore or some other process) solve the problem?
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opened_raylectron_directly_no_sketchup_unhandledError_exceptions.png
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Raylectron_ClosedSketchupFirs t_CHit_SecondSaveFailure.png
Raylectron_ClosedSketchupFirs t_CHit_SecondSaveFailure.png (791.26 KiB) Viewed 44039 times
Raylectron_LastSavedSettings_Prompt.png
Raylectron_LastSavedSettings_Prompt.png (424.89 KiB) Viewed 44039 times
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Re: Interior Rendering

Post by Support »

When you export a model in Sketchup, the created file loads in Raylectron, then if you do a "Save Model Settings" within Ralectron, that file is newer than the model file, which is ok. But whene you re-export that same model from Sketchup, the exported file is now newer than the settings file, hence the message window.

I'm building another Raylectron.exe and this time, the log should contain some info! I'll PM it to you shortly.
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Nick1
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Re: Interior Rendering

Post by Nick1 »

Hi Michael,
Its almost 11 pm and I finally went ahaed and uninstalled the whole Reaylectron. I also deleted it in the registry and rebooted the computer. Then I reinstalled the regular 2.66 version and thankfully I am back to my normal way of saving the image. I still get the Control-c hit message ( I googled it and it is also called double error message) the first time, but the second time I can actually save the image. At least it did it this very first time after the new re-installation. I'll try it again tomorrow. So I don't think my recent windows update have anything to do with the crash since I am back to my normal way now. At any rate I'll look at the post again to see if you send me something. But please do call me tomorrow again at the same Los Angeles time(2 PM). Hopefully the text file in one of those pictures could give you developers some sort of a hint what the culprit might be. I'll be waiting for your call.
Thanks again Michael,
Nick1
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Re: Interior Rendering

Post by Nick1 »

Hi Michael,
Thanks again for bearing with me and my computer the other day. Thankfully I can at least render now even though I still get the annoying Control-c hit message the first go around. I don't even dare to run the version you emailed me to see if it gets rid of the message or not. At any rate I will be at a client's in the afternoon so I won't be in my office for you to call. However I should be in tomorrow Thursday at 2 pm if you have a work around for that message.
Thanks again,
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Re: Interior Rendering

Post by Support »

No problem Nick. What you can do is rename Raylectron.exe to Raylectron.good.exe and then copy in that folder the exe I sent you and see if the log file shows anything. Then delete the exe and rename the good one back to the way it was.
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Re: Interior Rendering

Post by Nick1 »

Did as you suggested but had no effect. It didn't crash and I still get the annoying message. I could still save the image in the second go around. Off to lunch now and will be back soon.
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Re: Interior Rendering

Post by Support »

Do you try the 2nd exe I sent you in a PM? That one should write the debug info of the error to the log file.
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Re: Interior Rendering

Post by Nick1 »

Oops. No I haven't tried that one yet. You mentioned PM. I'll check it and let you know.
Thank Michael
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Re: Interior Rendering

Post by Support »

Nick1 wrote:Oops. No I haven't tried that one yet. You mentioned PM. I'll check it and let you know.
Thank Michael
ok no problem. One more thing, can you install the 32bit version see if that one does the same?
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Nick1
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Re: Interior Rendering

Post by Nick1 »

Well, I did it as your previous suggestion of renaming the existing exe file to Raylectron.good.exe and then placed the 2nd exe file you sent me into Raylectron folder and ran the program. Still does the same annoying message, however it didn't crash meaning I can still save the image and hence no log file.
As far as the 32 bit version, my machine wouldn't even accept it so I can't install the 32 bit version.
Thanks Michael for trying. I read online that a lot of people have this problem with some of their softwares and they mention that it is called a "double error message" whatever that means. They also cannot figure out what the problem is. If you think I did something wrong in that process of placing the exe file etc.. please let me know in detail step by step and I'll let you know again.
Thank you,
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