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Re: Model not appearing in viewer v4.36

Posted: Thu Nov 13, 2014 10:39 am
by Support
I see that! can you zip the ROF file along with the CFG file and PM it to me so I can try the exact same files as you do so I can see where the problem is?

Re: Model not appearing in viewer v4.36

Posted: Thu Nov 13, 2014 10:41 am
by daleblack1961
See settings

Re: Model not appearing in viewer v4.36

Posted: Thu Nov 13, 2014 10:45 am
by Support
Was this one on v4.33 or v4.38?

Re: Model not appearing in viewer v4.36

Posted: Thu Nov 13, 2014 2:35 pm
by daleblack1961
4.38

Re: Model not appearing in viewer v4.36

Posted: Thu Nov 13, 2014 2:58 pm
by Support
ok, did you try v4.33 I sent you(I need to know when the problem begin)? can you PM me the files I ask about in me earlier reply (I need them so I can find the problem)?

Re: Model not appearing in viewer v4.36

Posted: Thu Nov 13, 2014 4:01 pm
by Support
I got your files thanks. The problem is the material named "GraziaClerico" when it get exported it created like 2000 small images of it because it's on a geometry that is distorted, and because of that many images, it will not load on the GPU but it does on the CPU.

As for the white patches, that's a geometry you have in the SketchUp model, so you may want to delete it.

Re: Model not appearing in viewer v4.36

Posted: Thu Nov 13, 2014 4:21 pm
by Support
If you delete the GraziaClerico material in SketchUp, then it works on the GPU.

Re: Model not appearing in viewer v4.36

Posted: Fri Nov 14, 2014 3:25 pm
by daleblack1961
So here is a simple model I made in sketchup and exported to raylectron. I am pm you the cfg, skp and rof files in zip folder.

Re: Model not appearing in viewer v4.36

Posted: Fri Nov 14, 2014 5:39 pm
by Support
Try this version. If there are any errors, it will show what they are...

Re: Model not appearing in viewer v4.36

Posted: Fri Nov 14, 2014 5:57 pm
by daleblack1961
Here are the errors

Re: Model not appearing in viewer v4.36

Posted: Fri Nov 14, 2014 6:27 pm
by Support
ok here is another one with those warnings fixed, hope it works!

Re: Model not appearing in viewer v4.36

Posted: Sat Nov 15, 2014 10:32 am
by daleblack1961
Still not working. Same result. By the way I fixed the hidden geometry problem on my cpu machine so I am getting some renderings out with that machine now. It was totally something weird in the model not Raylectron. Thanks for help on it.

Re: Model not appearing in viewer v4.36

Posted: Sat Nov 15, 2014 11:17 am
by Support
ok one problem solve, the geometry.

But I'm still confused with the GPU one. When you say "same thing", are you saying you're still getting that same error window?

Re: Model not appearing in viewer v4.36

Posted: Sat Nov 15, 2014 12:55 pm
by daleblack1961
Sorry no. I mean the model faces are loading and textures are loading but the model is not showing in the viewer.

Re: Model not appearing in viewer v4.36

Posted: Sat Nov 15, 2014 1:22 pm
by Support
Can you download and run this, click Yes to all and then click Start All and send me a screenshot of the result window (you may have to resize the window to see all results) and let me know if all the test displayed properly?

Re: Model not appearing in viewer v4.36

Posted: Sat Nov 15, 2014 2:15 pm
by daleblack1961
here you go

Re: Model not appearing in viewer v4.36

Posted: Sat Nov 15, 2014 2:23 pm
by Support
ok great, did all the tests played as they should?

Re: Model not appearing in viewer v4.36

Posted: Sat Nov 15, 2014 2:25 pm
by daleblack1961
yes

Re: Model not appearing in viewer v4.36

Posted: Sat Nov 15, 2014 2:42 pm
by Support
ok, unzip this to your desktop, run it and open your test rof file see if it will load...

Re: Model not appearing in viewer v4.36

Posted: Sat Nov 15, 2014 2:47 pm
by daleblack1961
still no model showing in viewer

Re: Model not appearing in viewer v4.36

Posted: Sat Nov 15, 2014 2:51 pm
by Support
oh! that was v4.33

Was the GPU version ever working for you before?

Re: Model not appearing in viewer v4.36

Posted: Sat Nov 15, 2014 3:25 pm
by daleblack1961
Yes. I have been using GPU version for about 4-5 months. Just was a all of a sudden thing.

Re: Model not appearing in viewer v4.36

Posted: Sat Nov 15, 2014 3:30 pm
by Support
Do you remember which version of the GPU that was working at that time?

Re: Model not appearing in viewer v4.36

Posted: Sat Nov 15, 2014 3:45 pm
by daleblack1961
No I don't. I have a feeling I missed a couple of updates so it could have even been pre-4.33v. It had probably been a couple of months that I hadn't updated prior to v4.36

Re: Model not appearing in viewer v4.36

Posted: Sat Nov 15, 2014 4:18 pm
by Support
I'm going to send you v4.10 shortly.