Can't launch Raylectron?

Raylectron (https://Raylectron.com) is a 3D rendering engine for Trimble Sketchup (https://sketchup.com)
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BetaCyth
Posts: 3
Joined: Tue Dec 15, 2015 8:14 pm

Can't launch Raylectron?

Post by BetaCyth »

I'm not sure how I did it but I can't launch raylectron anymore. I get and error message saying it can't find raylectron.exe.lnk (shortcut right?). I go to look in the plug-ins folder for the file. I find raylectron.exe. Launches just fine when double clicked from the .exe and start menu shortcut. But I can't launch it through sketchup. I'm not sure if it saves the file even if it can't find/open the program. Not sure where I stand atm.

I think how it started is that I tried both the gpu and cpu version. Both installed at the same time. I uninstalled both and reinstalled the cpu version and now I'm where I'm at now.
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Support
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Joined: Sun Oct 02, 2011 10:49 am

Re: Can't launch Raylectron?

Post by Support »

I see what is happening. What you need to do is delete the Raylectron folder and any Raylectron files in the Plugins folder and re-install the CPU version. To make sure there are no Raylectron files left, open a folder window and in the address bar type in %appdata% and press Enter. This will open the C:\users\yourname\AppData folder which is a hidden folder. Look for the folder Sketchup and open it. If you have more that one Sketchup version installed, they will be listed. Open each one and go to the Plugins folder to delete all the Raylectron*.* files and folder, do this with all your Sketchup versions if you have more than one. Do the exact same thing but for the %programdata% folder as well. Now you can install the CPU or the RBZ file and it will work properly. If not (or if you prefer me doing all this for you), let me know and I can connect with you using TeamViewer and make it work for you.
Your support team.
https://SoftByteLabs.com
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