Taking very long to load Rayelectron

Raylectron (http://Raylectron.com) is a 3D rendering engine for Trimble Sketchup (http://sketchup.com)
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Anita
Posts: 6
Joined: Tue Aug 30, 2016 12:13 am

Taking very long to load Rayelectron

Post by Anita »

Hi,

I am trying to render my Sketchup model, but its taking too long to start Rayelectron. It has been "preparing..." for over 20 minutes. This is a larger model than I usually render (2 rooms), but I'm not sure what is happening.

I hope you can help.

Thanks
Anita
Anita
Posts: 6
Joined: Tue Aug 30, 2016 12:13 am

Re: Taking very long to load Rayelectron

Post by Anita »

Hi,
I've tried to load a previous model that used to work. The same problem is occurring: Rayelectron doesn't start from Sketchup. It gets stuck during the preparing process!
Can you help me to fix this problem?

Regards,
Anita
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Support
Site Admin
Posts: 1899
Joined: Sun Oct 02, 2011 10:49 am

Re: Taking very long to load Rayelectron

Post by Support »

hi, can you PM me your skp file? which version of Raylectron are you using?
Your support team.
http://SoftByteLabs.com
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