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Crash when using high resolution (4K)

Posted: Sun Aug 27, 2017 5:05 am
by Rene
Hello,

Rendering goes well on medium resolutions like 1920x1080. When I set the resolution to 4K (3840x2160) then Raylectron just crashed without any messages. The memory indicator reports 56% free memory. Can I turn on a log or something to see wy the crash occurs?

Re: Crash when using high resolution (4K)

Posted: Sun Aug 27, 2017 9:40 am
by Support
What does it do when it crash if no message is displayed?

Re: Crash when using high resolution (4K)

Posted: Sun Aug 27, 2017 2:10 pm
by Rene
The Raylectron window just disappears.

Re: Crash when using high resolution (4K)

Posted: Sun Aug 27, 2017 2:42 pm
by Support
ok, can I connect with you using TeamViewer?

Re: Crash when using high resolution (4K)

Posted: Mon Aug 28, 2017 3:12 pm
by Dknight
I use raylectron V4.99 x64 for CPU and run on a 4k monitor without issues.

Re: Crash when using high resolution (4K)

Posted: Sun Sep 03, 2017 12:59 pm
by Rene
Support wrote:
Sun Aug 27, 2017 2:42 pm
ok, can I connect with you using TeamViewer?
Yes, you can. Which version? When would it suit you?

Re: Crash when using high resolution (4K)

Posted: Sun Sep 03, 2017 7:15 pm
by Support
Rene wrote:
Sun Sep 03, 2017 12:59 pm
Support wrote:
Sun Aug 27, 2017 2:42 pm
ok, can I connect with you using TeamViewer?
Yes, you can. Which version? When would it suit you?
Just the latest they have on their site and at anytime you like. Just send me a PM, do not post login data here.

Re: Crash when using high resolution (4K)

Posted: Sun Sep 03, 2017 7:16 pm
by Support
Dknight wrote:
Mon Aug 28, 2017 3:12 pm
I use raylectron V4.99 x64 for CPU and run on a 4k monitor without issues.
Thanks David

Re: Crash when using high resolution (4K)

Posted: Wed Sep 13, 2017 4:32 am
by Rene
huneyman wrote:
Wed Sep 13, 2017 4:13 am
same problem facing here
For me it turned out to be a memory problem. I used the GPU render which had not enough memory (2Gb) for the larger renders. CPU rendering works well.

Re: Crash when using high resolution (4K)

Posted: Wed Sep 13, 2017 12:03 pm
by Support
Yes, it's all about memory. You have to remember that on the GPU (video card), its memory is used by Windows to display your Desktop, then, for the render, the render image which uses much more memory than your Desktop image do because the accuracy is float not RGB limited to 256 shades per color, then, there is all the textures, env map, normal map, bump map, static bgnd and the code itself and buffers too. To calculate the amount of memory just the rendered image alone use is width*height*128 so if you render at 4000x3000, it's use 1.5 GB of your video card memory, and that's only for the rendered image internal buffer.

Re: Crash when using high resolution (4K)

Posted: Wed Sep 13, 2017 12:57 pm
by Nick1
Good to know you still exist.

Re: Crash when using high resolution (4K)

Posted: Wed Sep 13, 2017 1:14 pm
by Support
Nick1 wrote:
Wed Sep 13, 2017 12:57 pm
Good to know you still exist.
Raylectron isn't going anywhere anytime soon!

Re: Crash when using high resolution (4K)

Posted: Thu Sep 14, 2017 1:39 pm
by Nick1
Are you Michael?
Thanks,
Nick

Re: Crash when using high resolution (4K)

Posted: Thu Sep 14, 2017 2:57 pm
by Support
One of the 3 Michaels' yes!

Re: Crash when using high resolution (4K)

Posted: Thu Sep 14, 2017 2:58 pm
by Dknight
I hope that you're not all answering as "support" - or else I've had some really strange conversations! :)

Re: Crash when using high resolution (4K)

Posted: Thu Sep 14, 2017 3:06 pm
by Support
no, only in public here. not in the PMs or emails.

Re: Crash when using high resolution (4K)

Posted: Fri Sep 15, 2017 1:10 pm
by Nick1
Well thanks for clarifying that. So is Michael Smith around?

Thanks again.

Nick

Re: Crash when using high resolution (4K)

Posted: Fri Sep 15, 2017 1:52 pm
by Support
You're welcome. No he isn't, he's out of the country right now and no ETA on his return.

Re: Crash when using high resolution (4K)

Posted: Sat Sep 16, 2017 1:19 pm
by Nick1
Thanks much. No wonder I wasn't getting any emails from him. Hope all is ok with him.

Best,

Nick