No Activation Code

Raylectron (http://Raylectron.com) is a 3D rendering engine for Trimble Sketchup (http://sketchup.com)
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stevehart1967
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Joined: Sun Oct 22, 2017 3:45 am

No Activation Code

Post by stevehart1967 » Sun Oct 22, 2017 3:48 am

Transaction Details are as follows:

Transation ID: 14X73997WF9855249
Date: 2017-10-22

You have not provided me with an activation code. It is critical I get this code today to complete my current contract...!

stevehart1967
Posts: 3
Joined: Sun Oct 22, 2017 3:45 am

Re: No Activation Code

Post by stevehart1967 » Sun Oct 22, 2017 10:49 am

No response yet, on this forum or to my support email. NOT A HAPPY CAMPER! If you have an automated system to take payment 24 hours a day, you should also have registration support available 24 hours a day. THIS IS NOT HOW YOU RUN A BUSINESS!

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Support
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Joined: Sun Oct 02, 2011 10:49 am

Re: No Activation Code

Post by Support » Sun Oct 22, 2017 11:59 am

You did not wait for Paypal to redirect you to the page with your activation code. If we had 24/7 support, the price would also be $399.95 not $99.95 I know it's an inconvenience but there is only so much we can do considering you are in a rush and it's also Sunday.
Your support team.
http://SoftByteLabs.com

stevehart1967
Posts: 3
Joined: Sun Oct 22, 2017 3:45 am

Re: No Activation Code

Post by stevehart1967 » Sun Oct 22, 2017 12:35 pm

I did wait for the redirect, your page simply stated “error generating your activation code”.

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Re: No Activation Code

Post by Support » Sun Oct 22, 2017 1:00 pm

oh, maybe your browser blocked the session "cookies" and our server was unable to pull the Paypal info! Have you received your code I sent you earlier?
Your support team.
http://SoftByteLabs.com

kirpon
Posts: 6
Joined: Mon Oct 23, 2017 6:09 am

Re: No Activation Code

Post by kirpon » Mon Oct 23, 2017 6:34 am

I have the same problem.
Could You send me on my email an activation code for my payment:
Transation ID: 3HG08742FX158270T
Date: 2017-10-23

Reg.
Kate.

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Re: No Activation Code

Post by Support » Mon Oct 23, 2017 10:21 am

We did resend it Kate, you should have received it by now.
Your support team.
http://SoftByteLabs.com

kirpon
Posts: 6
Joined: Mon Oct 23, 2017 6:09 am

Re: No Activation Code

Post by kirpon » Mon Oct 23, 2017 12:28 pm

Thanks for the quick answer!!! Great!! :D

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