Search found 1911 matches

by Support
Fri Jan 01, 2021 7:59 pm
Forum: Raylectron
Topic: Files missing
Replies: 11
Views: 1007

Re: Files missing

Great, thanks for letting me know.
by Support
Fri Jan 01, 2021 7:58 pm
Forum: Raylectron
Topic: Normals map question
Replies: 2
Views: 131

Re: Normals map question

Yes it will.
by Support
Sun Dec 20, 2020 10:38 am
Forum: Raylectron
Topic: Files missing
Replies: 11
Views: 1007

Re: Files missing

You need to exit both, Raylectron and Sketchup before running the installer.
by Support
Sat Dec 19, 2020 1:20 pm
Forum: Raylectron
Topic: Files missing
Replies: 11
Views: 1007

Re: Files missing

It's best to use the CPU icon because it's an installer. The Sketchup icon is an rbz file that you need to load using the Sketchup extension.
by Support
Tue Dec 15, 2020 12:55 pm
Forum: Raylectron
Topic: Files missing
Replies: 11
Views: 1007

Re: Files missing

Thanks :) Every time we upload a new build, your Raylectron will tell you that there is a new version. Right now, we have build 14 so if you don't have that, you can go to https://raylectron.com and get the update. Do not uninstall first so it can keep your key and after installation, you don't need...
by Support
Sat Dec 12, 2020 11:27 am
Forum: Raylectron
Topic: Files missing
Replies: 11
Views: 1007

Re: Files missing

oh! I don't know what happened to my reply but it's gone!!! ok, if you have problem with login, click on "Forgot password" and it will email instructions. I would use the full installer so it can place the materials/hdri in your Documents folder. If you use the RBZ, it will simply be in th...
by Support
Fri Dec 11, 2020 2:18 pm
Forum: Raylectron
Topic: Performance optimization
Replies: 2
Views: 589

Re: Performance optimization

Hello, I would go with the CPU version because it's an 8 cores, 16 threads and it will be fast, especially in grain free mode. As for the settings, it's model dependent so perhaps you can ask me for each model. If you were not able to install the update, close Sketchup and Raylectron, make sure they...
by Support
Mon Nov 30, 2020 4:56 pm
Forum: What's new in v4
Topic: v4.99 build 14
Replies: 0
Views: 641

v4.99 build 14

1. Compatible with Sketchup 2021

2. Fix scaling when not using 100% OS screen font.

3. Rendering engine Improvement.

4. Bug fixes.
by Support
Wed Nov 11, 2020 11:59 am
Forum: Raylectron
Topic: Raylectron - stand alone version not working
Replies: 3
Views: 660

Re: Raylectron - stand alone version not working

Are you using build 13?

I have no problems loading OBJ files in Raylectron on Win10.

Can you PM me one of your OBJ so I can try it here on Win10?
by Support
Tue Nov 10, 2020 3:04 pm
Forum: Raylectron
Topic: Raylectron - stand alone version not working
Replies: 3
Views: 660

Re: Raylectron - stand alone version not working

If you look at the status bar, it shows there are 0 faces, that's why nothing is showing up. If you can PM that OBJ file I can then find the problem as to why it shows 0 faces.
by Support
Thu Oct 29, 2020 7:54 pm
Forum: Raylectron
Topic: not rendering the whole skectup view/scene
Replies: 3
Views: 745

Re: not rendering the whole skectup view/scene

Maybe you need to resize your Raylectron window if there are scroll bars in the viewport. I didn't get any screen shots. I have tested it again and it export the correct ratio! Are you using build 14? and which SKP version are you using? Yes it's normal for the grass. You just need to set less of th...
by Support
Thu Oct 29, 2020 2:51 pm
Forum: Raylectron
Topic: not rendering the whole skectup view/scene
Replies: 3
Views: 745

Re: not rendering the whole skectup view/scene

Can you send some screen shots of the SKP view and the Raylectron view so I can see what you see? I have no such problem on my end. Maybe you have section cuts ON? or had a previously saved settings for that model? If you set the view to 50% from the resolution drop down menu, you should get it the ...
by Support
Mon Sep 14, 2020 1:44 pm
Forum: Raylectron
Topic: Acess violation error...
Replies: 12
Views: 5564

Re: Acess violation error...

It was bothering us for a long time as well. It turned out to be a typo in the Sketchup API documentation! the update (build 13) should work fine now.
by Support
Thu Sep 03, 2020 8:18 pm
Forum: What's new in v4
Topic: v4.99 build 13
Replies: 0
Views: 1506

v4.99 build 13

1. Fix the access violation error.

2. GPU version fix the "getting too bright" when increasing the rendering path depth.

3. Other tweaks.
by Support
Thu Sep 03, 2020 11:33 am
Forum: Raylectron
Topic: Acess violation error...
Replies: 12
Views: 5564

Re: Acess violation error...

We have fixed the problem. Can you please download the update...

https://raylectron.com/Raylectron_Setup ... 64_CPU.exe
by Support
Sat Aug 01, 2020 11:14 am
Forum: Raylectron
Topic: Acess violation error...
Replies: 12
Views: 5564

Re: Acess violation error...

ok, can you PM me one of your model so i can try it?
by Support
Fri Jul 31, 2020 1:56 pm
Forum: Raylectron
Topic: Acess violation error...
Replies: 12
Views: 5564

Re: Acess violation error...

ok so sometimes it does and sometimes it doesn't. All on the same model?
by Support
Wed Jul 29, 2020 9:27 pm
Forum: Raylectron
Topic: Acess violation error...
Replies: 12
Views: 5564

Re: Acess violation error...

Which version of Sketchup? Does it do it on all models or when did it start happening?
by Support
Wed Jul 29, 2020 8:40 pm
Forum: Raylectron
Topic: Acess violation error...
Replies: 12
Views: 5564

Re: Acess violation error...

Are you using the latest version of Raylectron (v4.99 build 12)?
by Support
Fri Jul 03, 2020 5:56 pm
Forum: Raylectron
Topic: Round edges
Replies: 5
Views: 3291

Re: Round edges

I get what you are saying and that's why there are software like Lumion and Twinmotion which will give nice results and fast. Raylectron wasn't designed for this, it was designed for another reason, otherwise, we would have use The Unreal engine and do like everyone else. The grass in Raylectron was...
by Support
Fri Jul 03, 2020 11:19 am
Forum: Raylectron
Topic: Round edges
Replies: 5
Views: 3291

Re: Round edges

With the model being triangulated to begin with, it will never look 100% like real life because no matter the render engine you use, triangles are flat and it's surface shape is approximated. Now, there is nothing perfectly sharp, not even a razor blade, you look at one under a microscope and it is ...
by Support
Thu Jul 02, 2020 8:45 pm
Forum: Raylectron
Topic: Round edges
Replies: 5
Views: 3291

Re: Round edges

No there isn't as it doesn't change the geometry. Do you have a screen shot of how fake it looks? Perhaps round the edges in Sketchup first. I always tell the designers to model as it would be in real life and the render will reflect this work.
by Support
Mon Jun 29, 2020 10:20 am
Forum: Raylectron
Topic: Materials has dissapeared fro raylectron
Replies: 8
Views: 4753

Re: Materials has dissapeared fro raylectron

That's just it, the materials listed in the drop down comes from the default materials upon installing Raylectron, in the folder of the icon next to the drop down.
by Support
Fri Jun 26, 2020 10:03 am
Forum: Raylectron
Topic: Materials has dissapeared fro raylectron
Replies: 8
Views: 4753

Re: Materials has dissapeared fro raylectron

If you just download the full installation EXE, not the RBZ, it will reinstall the material folder. Uninstall the one you already have first so there isn't 2 copied in 2 different place. Have you done a search on your C: to find that folder so that you don't lose the materials you created?
by Support
Thu Jun 25, 2020 5:10 pm
Forum: Raylectron
Topic: Materials has dissapeared fro raylectron
Replies: 8
Views: 4753

Re: Materials has dissapeared fro raylectron

Have you installed it using the EXE once before when you had all the materials and then installed the update using the RBZ from within Sketchup instead?