Acess violation error...

Raylectron (http://Raylectron.com) is a 3D rendering engine for Trimble Sketchup (http://sketchup.com)
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davicxc
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Acess violation error...

Post by davicxc »

This error occurs frequently when I start de render. See attached image...
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Re: Acess violation error...

Post by Support »

Are you using the latest version of Raylectron (v4.99 build 12)?
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davicxc
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Re: Acess violation error...

Post by davicxc »

Raylectron v4.99b12 x64 CPU
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Re: Acess violation error...

Post by Support »

Which version of Sketchup? Does it do it on all models or when did it start happening?
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davicxc
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Re: Acess violation error...

Post by davicxc »

The problem occurs in Sketchup 2019 and 2020. I have not done any tests in previous versions.
davicxc
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Re: Acess violation error...

Post by davicxc »

Important to note that the problem is intermittent
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Re: Acess violation error...

Post by Support »

ok so sometimes it does and sometimes it doesn't. All on the same model?
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davicxc
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Re: Acess violation error...

Post by davicxc »

The problem occurs in any model
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Re: Acess violation error...

Post by Support »

ok, can you PM me one of your model so i can try it?
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eqart
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Re: Acess violation error...

Post by eqart »

access violation.PNG
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I have been having the same issue with all of my models. I use sketchup 2020. Have you solved this issue?
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Re: Acess violation error...

Post by Support »

We have fixed the problem. Can you please download the update...

https://raylectron.com/Raylectron_Setup ... 64_CPU.exe
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Kedehern
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Re: Acess violation error...

Post by Kedehern »

Good news! I first emailed Michael back in May on this. This issue has been driving me crazy. Restarting my laptop and only running SketchUp was the only solution that seemed to work when I encountered this message - and this method was successful only 10% of the time. I have updated so I have my fingers crossed!

Ked
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Re: Acess violation error...

Post by Support »

It was bothering us for a long time as well. It turned out to be a typo in the Sketchup API documentation! the update (build 13) should work fine now.
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http://SoftByteLabs.com
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