issue with trying to install the downloaded free version

Raylectron (https://Raylectron.com) is a 3D rendering engine for Trimble Sketchup (https://sketchup.com)
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mkorba
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issue with trying to install the downloaded free version

Post by mkorba »

Having issues trying to download the free version so I can get the version I paid for. I keep getting this screen. What should I do?

Thanks
Melissa
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Re: issue with trying to install the downloaded free version

Post by Support »

Just click OK and keep installing. This info is only to let you know that you should install the latest video driver for your machine. The reason is, Raylectron uses the OpenGL driver, and we want to make sure you have the lestest version so it can display your model properly. You can try it as-is, and if your model is displayed properly, no worry, or else, just update your video driver.
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mkorba
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Re: issue with trying to install the downloaded free version

Post by mkorba »

ok then I have a new question I clicked ok but came up with this error message. I then tried to reload and it just does the same thing. Is there a certain type of driver that I need for this program?
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Re: issue with trying to install the downloaded free version

Post by Support »

What kind of video card do you have?
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mkorba
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Re: issue with trying to install the downloaded free version

Post by mkorba »

Intel(R) HD Graphics
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Re: issue with trying to install the downloaded free version

Post by Support »

ok, click HERE and it will take you to the Intel wen site to download the latest driver for yours. Make sure you select the right one. Please let me know how it works?
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mkorba
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Re: issue with trying to install the downloaded free version

Post by mkorba »

I went and talked with the office IT guy and he wasn't able to get an updated driver to work so we are going to use his computer for the free version of the software. His video card is much better then mine. Thank you very much for you help!

Melissa
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Re: issue with trying to install the downloaded free version

Post by Support »

Thank you for letting me know. We can make you a build of Raylectron which does not use OpenCL, and this should work on your machine. Would you like us to provide you this build?

You can use any computer you like for the version you have purchased.
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mkorba
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Re: issue with trying to install the downloaded free version

Post by mkorba »

Is it still possible to get that custom build of your software? How long would that take? Would you charge any extra? I had purchased the 32 bit version and i have windows xp.
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Re: issue with trying to install the downloaded free version

Post by Support »

It will cost you nothing, and will only take a day. Your purchase is valid for both, the 32 bit and the 64 bit version. I will post here when it is done. Should be by tonight.
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mkorba
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Re: issue with trying to install the downloaded free version

Post by mkorba »

Great!! Thank you very much!
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Re: issue with trying to install the downloaded free version

Post by Support »

We have updated our site with version 2.62 which should not require OpenCL and this should work for you now. Please let me know if it does or not? Here is the link where you can download it from... http://raylectron.com/
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mkorba
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Re: issue with trying to install the downloaded free version

Post by mkorba »

It worked thank you so much!!!!
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Re: issue with trying to install the downloaded free version

Post by Support »

You are welcome, and thank you for letting me know.
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