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Acess violation error...

Posted: Wed Jul 29, 2020 7:02 pm
by davicxc
This error occurs frequently when I start de render. See attached image...

Re: Acess violation error...

Posted: Wed Jul 29, 2020 8:40 pm
by Support
Are you using the latest version of Raylectron (v4.99 build 12)?

Re: Acess violation error...

Posted: Wed Jul 29, 2020 8:42 pm
by davicxc
Raylectron v4.99b12 x64 CPU

Re: Acess violation error...

Posted: Wed Jul 29, 2020 9:27 pm
by Support
Which version of Sketchup? Does it do it on all models or when did it start happening?

Re: Acess violation error...

Posted: Fri Jul 31, 2020 11:34 am
by davicxc
The problem occurs in Sketchup 2019 and 2020. I have not done any tests in previous versions.

Re: Acess violation error...

Posted: Fri Jul 31, 2020 11:35 am
by davicxc
Important to note that the problem is intermittent

Re: Acess violation error...

Posted: Fri Jul 31, 2020 1:56 pm
by Support
ok so sometimes it does and sometimes it doesn't. All on the same model?

Re: Acess violation error...

Posted: Sat Aug 01, 2020 1:41 am
by davicxc
The problem occurs in any model

Re: Acess violation error...

Posted: Sat Aug 01, 2020 11:14 am
by Support
ok, can you PM me one of your model so i can try it?

Re: Acess violation error...

Posted: Fri Aug 14, 2020 7:32 pm
by eqart
access violation.PNG
access violation.PNG (338.22 KiB) Viewed 15346 times
I have been having the same issue with all of my models. I use sketchup 2020. Have you solved this issue?

Re: Acess violation error...

Posted: Thu Sep 03, 2020 11:33 am
by Support
We have fixed the problem. Can you please download the update...

https://raylectron.com/Raylectron_Setup ... 64_CPU.exe

Re: Acess violation error...

Posted: Mon Sep 14, 2020 6:16 am
by Kedehern
Good news! I first emailed Michael back in May on this. This issue has been driving me crazy. Restarting my laptop and only running SketchUp was the only solution that seemed to work when I encountered this message - and this method was successful only 10% of the time. I have updated so I have my fingers crossed!

Ked

Re: Acess violation error...

Posted: Mon Sep 14, 2020 1:44 pm
by Support
It was bothering us for a long time as well. It turned out to be a typo in the Sketchup API documentation! the update (build 13) should work fine now.