Files missing

Raylectron (http://Raylectron.com) is a 3D rendering engine for Trimble Sketchup (http://sketchup.com)
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Stephen1
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Joined: Tue Nov 17, 2020 4:11 am

Files missing

Post by Stephen1 »

Hi support, my previous name was stevo! but had problems logging in si I opened a new account. I had a problem with the standard materials in the dropdown list missing, now I have the standard environments missing I think it is time to reinstall. Could you please talk me through it? thanks
Just on another subject is V5 still a thing?

Cheers
Stephen1
Posts: 11
Joined: Tue Nov 17, 2020 4:11 am

Re: Files missing

Post by Stephen1 »

?
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Support
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Re: Files missing

Post by Support »

oh! I don't know what happened to my reply but it's gone!!!

ok, if you have problem with login, click on "Forgot password" and it will email instructions.

I would use the full installer so it can place the materials/hdri in your Documents folder. If you use the RBZ, it will simply be in the Sketchup Plugins/Raylectron folder.

v5 is not close to being done, especially now with this lockdown etc. because of covid but we are releasing new builds.
Your support team.
http://SoftByteLabs.com
Stephen1
Posts: 11
Joined: Tue Nov 17, 2020 4:11 am

Re: Files missing

Post by Stephen1 »

All good, thanks for getting back. Sorry to hear about V5, whenever it comes if fine especially under the curcumstances and all understood mate.
Good news about the new build I am exited. Is it possible to send me a link to replace my version and will I need my key?
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Re: Files missing

Post by Support »

Thanks :)

Every time we upload a new build, your Raylectron will tell you that there is a new version. Right now, we have build 14 so if you don't have that, you can go to https://raylectron.com and get the update. Do not uninstall first so it can keep your key and after installation, you don't need to activate again, it's automatic.
Your support team.
http://SoftByteLabs.com
Stephen1
Posts: 11
Joined: Tue Nov 17, 2020 4:11 am

Re: Files missing

Post by Stephen1 »

Sorry for the question. Which version do I use? The version with the CPU icon or the sketchup icon I am confused by that
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Re: Files missing

Post by Support »

It's best to use the CPU icon because it's an installer. The Sketchup icon is an rbz file that you need to load using the Sketchup extension.
Your support team.
http://SoftByteLabs.com
Stephen1
Posts: 11
Joined: Tue Nov 17, 2020 4:11 am

Re: Files missing

Post by Stephen1 »

It wont work
Raylectron.jpg
Raylectron.jpg (56.14 KiB) Viewed 2752 times
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Re: Files missing

Post by Support »

You need to exit both, Raylectron and Sketchup before running the installer.
Your support team.
http://SoftByteLabs.com
Stephen1
Posts: 11
Joined: Tue Nov 17, 2020 4:11 am

Re: Files missing

Post by Stephen1 »

Now working perfectly, thank you
Stephen1
Posts: 11
Joined: Tue Nov 17, 2020 4:11 am

Re: Files missing

Post by Stephen1 »

Now working perfectly, thank you
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Re: Files missing

Post by Support »

Great, thanks for letting me know.
Your support team.
http://SoftByteLabs.com
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