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Files missing

Posted: Sat Nov 21, 2020 11:34 pm
by Stephen1
Hi support, my previous name was stevo! but had problems logging in si I opened a new account. I had a problem with the standard materials in the dropdown list missing, now I have the standard environments missing I think it is time to reinstall. Could you please talk me through it? thanks
Just on another subject is V5 still a thing?

Cheers

Re: Files missing

Posted: Sat Dec 12, 2020 5:47 am
by Stephen1
?

Re: Files missing

Posted: Sat Dec 12, 2020 11:27 am
by Support
oh! I don't know what happened to my reply but it's gone!!!

ok, if you have problem with login, click on "Forgot password" and it will email instructions.

I would use the full installer so it can place the materials/hdri in your Documents folder. If you use the RBZ, it will simply be in the Sketchup Plugins/Raylectron folder.

v5 is not close to being done, especially now with this lockdown etc. because of covid but we are releasing new builds.

Re: Files missing

Posted: Tue Dec 15, 2020 5:18 am
by Stephen1
All good, thanks for getting back. Sorry to hear about V5, whenever it comes if fine especially under the curcumstances and all understood mate.
Good news about the new build I am exited. Is it possible to send me a link to replace my version and will I need my key?

Re: Files missing

Posted: Tue Dec 15, 2020 12:55 pm
by Support
Thanks :)

Every time we upload a new build, your Raylectron will tell you that there is a new version. Right now, we have build 14 so if you don't have that, you can go to https://raylectron.com and get the update. Do not uninstall first so it can keep your key and after installation, you don't need to activate again, it's automatic.

Re: Files missing

Posted: Sat Dec 19, 2020 7:36 am
by Stephen1
Sorry for the question. Which version do I use? The version with the CPU icon or the sketchup icon I am confused by that

Re: Files missing

Posted: Sat Dec 19, 2020 1:20 pm
by Support
It's best to use the CPU icon because it's an installer. The Sketchup icon is an rbz file that you need to load using the Sketchup extension.

Re: Files missing

Posted: Sun Dec 20, 2020 3:51 am
by Stephen1
It wont work
Raylectron.jpg
Raylectron.jpg (56.14 KiB) Viewed 1583 times

Re: Files missing

Posted: Sun Dec 20, 2020 10:38 am
by Support
You need to exit both, Raylectron and Sketchup before running the installer.

Re: Files missing

Posted: Mon Dec 21, 2020 5:21 am
by Stephen1
Now working perfectly, thank you

Re: Files missing

Posted: Fri Jan 01, 2021 5:21 am
by Stephen1
Now working perfectly, thank you

Re: Files missing

Posted: Fri Jan 01, 2021 7:59 pm
by Support
Great, thanks for letting me know.