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Sketch Up 2017

Posted: Wed Nov 09, 2016 5:24 am
by zaid.kilani
Hi Support,

I have updated my Sketch Up from 2016 to 2017 and for some reason i cant download the Raylectron extension on it. I have attached images showing the process I took and the messages I have received. I hope you can help me with it :D

Thank you,
Zaid

Re: Sketch Up 2017

Posted: Wed Nov 09, 2016 10:41 am
by Support
Are you on Windows 10/64?

Re: Sketch Up 2017

Posted: Wed Nov 09, 2016 9:49 pm
by zaid.kilani
Yes, I am running windows 10 64bit

Re: Sketch Up 2017

Posted: Wed Nov 09, 2016 10:00 pm
by Support
That's the problem, it works fine in Win8/7, we're fixing it now.

Re: Sketch Up 2017

Posted: Thu Nov 10, 2016 7:27 pm
by Support
We finally fix it and you can download v4.95 from our website http://Raylectron.com

Please let me know if it works for you?

Re: Sketch Up 2017

Posted: Thu Nov 10, 2016 11:22 pm
by zaid.kilani
Hi Support, thanks for the hard work but I've just tried the V4.95 and its still not working. Exactly same as before

Re: Sketch Up 2017

Posted: Fri Nov 11, 2016 1:04 pm
by Support
Which one did you use? the CPU installer or the RBZ?

Re: Sketch Up 2017

Posted: Fri Nov 11, 2016 9:23 pm
by zaid.kilani
I installed the CPU first then I installed RBZ. do you think the problem is that i am trying to install it on Sketchup 2017 while i am still having it on the 2016? I just dont want to end up losing it on both

Re: Sketch Up 2017

Posted: Fri Nov 11, 2016 9:51 pm
by Support
Well, we forgot to update the RBZ, that's why I ask and then we updated it so now both, the RBZ or the installer (the CPU version) are both the same. Is it working fine for you now or are you still getting the same error?

Re: Sketch Up 2017

Posted: Fri Nov 11, 2016 11:22 pm
by zaid.kilani
Now its working perfectly. Thank you :D :D

Re: Sketch Up 2017

Posted: Fri Nov 11, 2016 11:56 pm
by Support
Great, thanks for letting me know.