Access Violation at address 0050A426 error

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quietman7
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Access Violation at address 0050A426 error

Post by quietman7 »

My wife has been using my old Windows 7 laptop to sort and rename numerous pictures she transferred from her phone and various flash drives. This laptop has Comparator v4.10 which she likes and things have been going fine for the past several weeks. This evening when she attempted to run Comparator with her backups she received the following error.
Access violation at address 0050A426 in module Comparator.exe. Read of address 000000000.
I tried a repair, uninstall and reinstall by the error persists and will not allow me to register and use the program.

Any suggestions as to what went wrong?

Thanks
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Re: Access Violation at address 0050A426 error

Post by Support »

I'm not sure what causes this error, especially when it was working last week. In any case, can you run REGEDIT and delete the following entry...

HKEY_CURRENT_USER\SOFTWARE\SoftByte Labs\Comparator

then run Comparator see if this solves the problem. If not, can you run Comparator in admin mode (right click it, select run as admin).

I know Win 7 is no longer supported by Microsoft so it can't be an update, and since it worked last week, only you know if anything has changed since, like, something you installed maybe?
Your support team.
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quietman7
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Re: Access Violation at address 0050A426 error

Post by quietman7 »

I deleted that registry key and still received the access violation error. I ran as Admin and the error persisted.

My wife has not made any changes....added or removed any programs. I usually do that task for her.

So I uninstalled v4.10 and installed v5.14 which works without any errors but only in Demo code. I cannot register since it does not appear to accept my Activation Code when attempting to register.
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quietman7
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Re: Access Violation at address 0050A426 error

Post by quietman7 »

I am going to try system restore to a restore point I made 4 days ago.

I'll let you know how that goes.
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quietman7
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Re: Access Violation at address 0050A426 error

Post by quietman7 »

A System Restore to 4 days ago was successful and everything is working properly again. I encountered this Access Violation error several years ago and I believe I had to do the same thing. I suspect it's related to some glitch in the registry or something in the program trying to access a protected memory address.
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quietman7
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Re: Access Violation at address 0050A426 error

Post by quietman7 »

Looks like I spoke too soon. After about an hour of working on her pictures, my wife said the Access Violation error returned.
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Re: Access Violation at address 0050A426 error

Post by Support »

That is very strange. Let me PM you with something...
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quietman7
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Re: Access Violation at address 0050A426 error

Post by quietman7 »

Just so other readers of this topic are aware, with the help of Support, we were able to resolve the issue with V5.14 and everything is working fine.
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