Can't Save Image GPU Rendering

Raylectron (https://Raylectron.com) is a 3D rendering engine for Trimble Sketchup (https://sketchup.com)
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AnnaL
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Joined: Thu Feb 16, 2023 1:30 pm

Can't Save Image GPU Rendering

Post by AnnaL »

Ok so this is a weird one. I updated my sketchup version to 2024 yesterday and downloaded the most recent Raylectron as well. Now for some reason I can render in GPU just fine but I can't export an image. I can choose a folder and file name but as soon as it asked if I want to save with a transparent background or not, I click "Yes" or "No" and nothing happens. The button "presses" but the dialog stays there. I can't close the window either and I end up having to force quit through my task manager. Also, the image keeps rendering while this is all happening so its not like the program is crashing. CPU seems to work, but I prefer to render in GPU. I have attached an image but not sure how much good that will do. Any thoughts on this one?
image_2024-04-26_034712519.png
image_2024-04-26_034712519.png (1.38 MiB) Viewed 861 times
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Re: Can't Save Image GPU Rendering

Post by Support »

Yes, that's a bug that we are fixing, and we'll post the update today.
Your support team.
https://SoftByteLabs.com
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Re: Can't Save Image GPU Rendering

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You may download the update (build 77) which fixed the issue you're having.
Your support team.
https://SoftByteLabs.com
AnnaL
Posts: 25
Joined: Thu Feb 16, 2023 1:30 pm

Re: Can't Save Image GPU Rendering

Post by AnnaL »

You guys are seriously the best! One of the only (if not the 1 and only) companies that sees an issue and addresses it immediately. You also have the most responsive support team! I will literally NEVER use another rendering program! <3 <3 <3
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Re: Can't Save Image GPU Rendering

Post by Support »

AnnaL wrote: Fri Apr 26, 2024 11:12 am You guys are seriously the best! One of the only (if not the 1 and only) companies that sees an issue and addresses it immediately. You also have the most responsive support team! I will literally NEVER use another rendering program! <3 <3 <3
Thank you so very much <3 Customer satisfaction should always be #1 and it is for us.
Your support team.
https://SoftByteLabs.com
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